Requesting Your UDAI from Microsoft Office Live!

I received the following email response when I requested my UDAI from Microsoft. It appears you must cancel your account first, otherwise they won't give it to you:

-------- Original Message --------
Subject: RE: SRXxxxxx11608ID - Microsoft Office Live Free
Date: Thu, 7 Feb 2008 19:48:49 -0000
From: Microsoft Customer Support
To: hayxxxxxx@xxx.net.nz

Hello Hayden,

Thank you for contacting us at Microsoft Office Live Support regarding your Microsoft Office Live Basics domain.

My name is Sarika Srivastava and I am creating SR # 1058011608, so that we can track this concern.

I sincerely apologize for not being able to answer to your email in a timelier manner. We are experiencing high contact volumes at this time which as caused our delayed response. We appreciate your patience while we have worked through this situation as quickly as possible.

I understand from your email that you want Unique Domain Authentication Identifier for your domain from Microsoft Office Live. I would like to assure you that I will do my best to help you process your request in the quickest way possible.

To get Domain Authentication Key, you have to cancel your services with us. Once we will cancel your services we will provide you with the Domain Registration Key (DRK) through which you can manage your domain name further. Please provide us the below mentioned information in case you want to cancel your account with us. This information is necessary to help us to maintain the security of your account ownership and information:

1. First and Last name associated with your Microsoft Office Live account.

2. Phone number associated with your Microsoft Office Live account.

3. Last four digits of the credit card number associated with your Microsoft Office Live account.

4. Billing address associated with your Microsoft Office Live account.

5. Alternate email ID on which you want cancellation confirmation email to be sent.

We appreciate you contacting Microsoft Office Live. If you have additional questions, concerns, or need further assistance, please be sure not to change the subject line so that we can urgently address any remaining concerns. Also you may be selected to receive a survey. You're feedback is valuable to us. Should you receive a survey, we appreciate you taking the time to respond so that we may improve the quality of the service you receive.

Thank you and have a great day, Hayden.

Regards,
Sarika Srivastava
Microsoft Office Live Support

It also appears to be standard policy to apologize for a late response. Microsoft Responded overnight, which I find quite acceptable.