Margaret McHugh and Hayley Johnstone

Looks like Margaret McHugh from Gourmet Food Store is now famous due to an email response she allegedly sent to a customer who was enquiring about her catering services.

The story begins like this; Hayley Johnstone from Ray White Real Estate sent an email enquiry to Margaret at Gourmet Food Store to organise catering for the business. What ensued is a swag of emails back and forward between to two, with some strong words and what I can only term as a response which is not customer-orientated.

Margaret allegedly takes offence to Haley's querying of being quoted different prices to that which is shown on their website, and the customers lack of ability to respond to emails to confirm catering in the past.

If you would like to see an example of how not to respond to your customers in an email, check out a transcript of the whole email here