DNS for NBNZ.CO.NZ failing

When you attempt to log into the National Bank website, it redirects to nbnz.co.nz regardless of whether you came through nbnz.co.nz or nationalbank.co.nz. NBNZ.co.nz is currently not resolving correctly. People are unable to log into internet banking.

Website unavailability via domain name confirmed from multiple locations as shown below

HyperSpin

Alertra SpotCheck

OpenDNS reports the following nameserver failures

alien.xtra.co.nz returned (SERVFAIL)
terminator.xtra.co.nz returned (SERVFAIL)

You can verify that NBNZ owns the above IP address here:

http://whois.domaintools.com/nbnz.co.nz

You can still log into the National Banks online banking directly through it's IP address at:

https://202.49.143.70/online/onlinebanking/secure/asp/login.asp

As the security certificate will not be valid for the above IP address (only nbnz.co.nz), you will need to add an exception when you are alerted to this by your web browser.

Note: To the best of my knowledge, all information in this post is accurate and publicly available. The above comments are my own and not representative of any other party.

IX Webhosting Migrates My MySQL Database

IX webhosting have now migrated my MySQL databases for nztechie.com and nztechie.net on to a new MySql server.  They migrated it three hours after the agreed time but I don't see any problems at this stage.  

I had no communication from the administrators on the progress of the migration until it was completed.  Support agents I spoke to through their chat facility refused to provide or get any status update information for me.  By the time I had escalated this to a supervisor the migration was complete.

IX Webhosting also modified my Wordpress and MotionPHP configuration files so they pointed to the new MySQL server rather then the old one.  Whether they did this by automatic script or they did this manually I was still quite impressed.  This goes beyond what I would expect a straight web hosting company to do.

So in the end, IX Web Hosting are marked down for not keeping the customer informed, and failing to keep to their promised schedule but do make up for this in part by updating my MySQL configuration files.  I had thought I would have needed to do this myself.

IX Webhosting Acknowledges SQL Server Overload

IX Webhosting acknowledges that their MySql Server MySql404.ixwebhosting.com is overloaded, and offers to move the NZTECHIE.COM database to a "Less Loaded" server.

Dear Hayden,
Thank you for contacting our technical support team.

Thanks for your patience and sorry for all inconveniences that you have been faced to. Let me please inform you that our administrators have investigated your issue and found opportunity to move databases on another less loaded server mysqlxxx. Please let us know if such solution is acceptable for you and we will proceed with further actions. Thank you for understanding and cooperation.

Should you have any further questions or problems, please feel free to contact us anytime, we are available 24/7.

Respectfully,
Karina Zalavskaya,
Technical Support Dpt.

IX Web Hosting mySQL Server Problems

NZTECHIE.COM is currently experiencing some severe degradation in service with the main site being unavailable at regular intervals. According to IX Web Hosting they are experiencing a hardware problem with the MySQL server I am using in conjunction with my site. The MySQL server in question is MySQL404.

At this time the fault is ongoing.

Below is a copy of the email response to my support request.

Dear Hayden.
Thank you for contacting tech support.

I am terribly sorry for the problem you have faced. The issue is related to certain hardware problems with our database server. We are aware of that issue and our administrators do their best to fix it as soon as possible. Now as I can see your site is working fine. Please monitor it for some hours and if there are still any problems with accessing databases please update this ticket in order we can check if we can provide you permanent solution of that problem or inform you about the progress of fixing the server. Thank you for your patience and kind understanding.

Kind regards,
Dennis Fischuk
Technical Support
24/7 Live Chat

Email from Ferrit

Hi Hayden

Unfortunately, we are writing to let you know that Telecom has decided to close Ferrit.co.nz, so from 5pm Wednesday 14th January you will no longer be able to make purchases online at www.ferrit.co.nz. Of course you can still visit any one of our retailer’s websites directly.

Ferrit retailers will be fulfilling any outstanding orders in the system by Friday 23rd January if not sooner and we will be working with retailers to ensure this happens. If the retailer is unable to fulfil an order due to stock availability or timing issues you will be contacted and your order will be refunded.

Ferrit appreciates your support in the past and is sorry we cannot continue to serve you.

Kind regards

The Team at Ferrit.co.nz