Friday, April 25, 2008

Startlogic System Notice about Comcast users being unable to access websites and e-mail

Update: Fixed - Comcast users unable to access websites and e-mail.

Update as of 12:10 PM EST :

This issue has been resolved. All traffic was moved over to another service provider and things were back to normal by 12:10 PM EST.

Thank you for your patience while we fixed the issue.

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If you are a Comcast user calling to report that you are unable to access your e-mail or websites, please be informed that we are aware of an issue. At this point, it appears that we may have been blocked by Comcast in some parts of US. We do not have an ETA on the resolution but our engineers are working to isolate the cause of the issue.

We request all our customers, who use Comcast, to log onto http://online.comcast.net/networkhealth/outagecheck.aspx using your Comcast credentials and check for any alerts from Comcast. We’ll update this message as more information becomes available.

Thank you.
- 04/24/08 at 13:18 ET



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