Email Cancelling Startlogic Services

Hello,

I have been far from impressed with the service received over the last number of months, and the overall unreliability of the server my website has been hosted on.

Please cancel all services which I have with Startlogic and refund the remaining unused hosting to my credit card which you should have on file.

Im sure you have mulitple tech support incidents on file relating to my account, but my overall reasons for quiting are:

* The premature closure of support tickets, with no response from the helpdesk

* Removing Anonymous FTP access. I can no longer host files via FTP for users unless credentials are created for them.

* Main account to connect to my site via FTP was disabled for no apparent reason. I had to log into my vDeck and create a new user.

* Lots of problems with the vDeck control panel and items refusing to load, or the entire control panel becoming inaccessible.

* Inability of the Startlogic Helpdesk to create a CNAME subdomain record correctly. They fail to put a full stop/period after the name of the server I am pointing the CNAME to. This is despite me advising them to use a full stop. This functionality is available in the vDeck Control panel, but only when it's working!

* Extensive delays in having my hard disk space increased. They would increase storage space for me and I would find the next day that it had reverted to the previous size.

* Failure of email services from time to time

* Constant website outages. On recovery of the server my website is not restored to its original condition requiring extensive work to repair

Thank you.