Why Startlogic Helpdesk Staff don't know how to create CNAMES

I have had so many issues trying to get Startlogic Helpdesk staff to correctly create CNAME records for subdomains for me.

It appears the reason that they are failing to do this correctly is because they are not putting a full-stop/period after the host I am pointing to.

This angers me completely, due to the fact that I have advised them so many times that they need to put a fullstop / period after the host name. Fortunately, the function in the Control Panel is now functioning and I can make the correction myself.

The Startlogic helpdesk / support seem to find it difficult to complete even the most simple of tasks.