After a recent complete outage of Startlogic's st03.startlogic.com web server (Which is ongoing as I write this), I received the following email from Shalet Fernandez (Billing Specialist) providing me with one months credit to the sum of $6.95!
Below is the email that I received:
-------- Original Message --------
Subject: nztechie / Inquiry Regarding Credit [xxxxxx433000000000]
Date: Tue, 12 Feb 2008 02:59:13 -0500
From: support@startlogic-inc.com
To: hayxxxx@xxx.nz
Hello Hayden,
This e-mail is being sent in response to your inquiry regarding credit request for your account 'nztechie' (ticket # 4475433). Per your request, I have given one month credit $6.95 to your account ‘nztechie’ which will be used for the future purchase/renewal of your hosting account.
If you have any further questions, you can email us seven days a week, 24 hours a day.
Sincerely,
Shalet Fernandez
Billing Specialist
Tuesday, February 12, 2008
Startlogic Compensates me for Outage!
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