32 Hour Startlogic Outage

After getting back onto the Startlogic support chat and speaking with Ivan Davis, my website is to an extent back in operation. Moving forward, I don't have a lot of confidence in Startlogic now.

My website was brought back online at 11:30pm tonight. The server st03.startlogic.com had not been correctly serving customers websites since 3pm yesterday. If I do the math correctly this has resulted in a total website outage time of 32 hours!

After my website came back online I noticed that directory security permissions had all been modified (presumably reset, more restrictive). I informed Ivan of this and he told me to fix the permissions myself. Rather unacceptable I say given what they have put me through.

After Ivan realized that my website was back up and that I could access it he quickly terminated the chat session without giving me a chance to say anything. This is presumably because I am bound to find other problems down the track.