A few months back, one of our customers had complained that our software had been incorrectly disconnecting users in one of the Auto Attendants we had provided. Hanging-up in 95% of situations is a function of the PABX switch and we mealy interact with the switch to control call flow.
I was tasked with testing the system in an attempt to reproduce the fault. To facilitate this, I created a rather creative Auto Attendant, of which the customer had a DDI terminated on. I went through this Auto Attendant about a couple of hundred times, attempting to catch an abnormal disconnection. I was not able to find one.
The Auto Attendant I created was, well, very creative. It began with "Welcome to the Anisha Fan Club". Press 1 to Order a Pizza, Press 2 to speak to Harpreet Singh etc etc.
Now the real kicker is that today, the customer managed to reprogram their system to replace their normal Auto Attendant with my test Auto Attendant. God knows how long it was active for. The customer did call us in the end, as they recognised my voice on the test recording. Never underestimate your customer!
Monday, August 6, 2007
An Auto Attendant gone bad
Subscribe to:
Post Comments (Atom)
Related Posts
3 comments:
Priceless.
Ohhh reminds me the next episode of Fonejacker must be up now :) even though most if it is crap, there are some funny calls :)
Now that's funny! - used to work in the phone industry years ago, (training receptionists and also implementing system design - and we sure had our stories to tell at the lunch room table. I wish I could remember half of them so I could blog about it too. :)
Barb
Post a Comment